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Training Delivery

These competencies have been adapted with permission from The Institute for Performance and Learning’s Competencies for Training and Development Professionals© as the model and reference standard of practice for workplace learning and development professionals.

TRAINING DELIVERY is the step where the learning will take place. Through the use of the training materials we have developed in the previous step, and the facilitators we have prepared and coached, we are now ready to impart knowledge and skills. At this point, the training can be performed by you or us.

In delivering, many facilitators will be very comfortable with the following but we need to consider these points for those who have never facilitated learning or who have not done so for a while.

1. Prepare to Facilitate

  • Logistics arranged (venue, material, equipment)
  • Contingency plans prepared (e.g., loss or unavailability of Internet, equipment failure, environmental problems)
  • Learners, their supervisors and coaches advised of pre-requisites and pre-work assignments (if any)

2. Create Learning Environment

  • Prepare to welcome learners as they enter learning environment, including virtual environment
  • Look for ways to identify learners so that the facilitator can respond using their names (name tags, desk tent cards)

3. Engage Learners


  • Use a variety of instructional techniques to foster learning
  • Maintain a balance between providing content and allowing learners to practice
  • Use appropriate language, anecdotes and examples to facilitate learning
  • Ensure the delivery is paced to meet the learners' needs
  • Use bridges and transitions to orient learners and maintain continuity
  • Ask questions to facilitate discussion and validate understanding
  • Encourage questions and comments from the learners
  • Draw upon the experiences of learners as well as their knowledge and skills to enhance the learning experience
  • Encourage all the learners to participate actively
  • When learners ask questions, paraphrase the questions to ensure clarity and understanding before responding
  • Attempt to adapt the content or delivery in response to learners' questions


  • Ensure that you, your equipment, and visual aids are positioned to enhance the learning experience
  • Use media to enhance learning

FOR DISTANCE LEARNING (e.g., e-learning, virtual classrooms, webinars)

  • Demonstrate technical skills by using chat spaces, polling, whiteboards, breakout sessions
  • Optimize virtual classroom tools (e.g., message boards, live channel feedback) to solicit input, enhance learning, and encourage collaboration

4. Foster Learning

  • Demonstrate your understanding of the organization and the relevant job performance for which learning is occurring
  • Present information and concepts clearly
  • Use relevant facts, examples, and analogies to respond to questions and to illustrate concepts

Assess Learning

  • Ensure that each learning objective is met before moving on
  • Provide additional opportunities for learning and practice to take place